Privacy Policy & GDPR

Who We Are

What Information We Collect

We may collect and process the following types of personal information:

• Name, email address, phone number
• Address or site location (for appointments or estimates)
• Business name and contact details (for commercial clients)
• Communication history (emails, messages, call logs)
• Website usage data (IP address, browser type, page views — via tools like Google Analytics)

How We Use Your Information

We collect personal data only when necessary and use it to:

• Respond to your enquiries and provide quotes
• Carry out agreed electrical services
• Send invoices, receipts, and updates
• Improve our website and services
• Comply with legal or regulatory obligations

We do not use your data for unsolicited marketing, and we never sell your personal information to third parties.

Legal Basis for Processing

Under GDPR, we process your personal data under the following lawful bases:

• Contract — when providing a quote, service, or fulfilling a job you've requested
• Consent — when you voluntarily provide information via our contact form or email
• Legal Obligation — for invoicing, tax, or regulatory purposes
• Legitimate Interests — to improve our services or respond to general enquiries

How We Store and Protect Your Data

We store data securely using password-protected systems and industry-standard safeguards. Only authorised personnel have access to your information.

We retain data only for as long as necessary to fulfil our contractual, legal, or customer service obligations.

Cookies and Website Usage

Our website may use cookies to:

• Understand how visitors use our site
• Improve website performance and functionality

By continuing to browse our site, you consent to our use of cookies.

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Correct or update any inaccuracies
• Request erasure of your data (where applicable)
• Object to processing under certain conditions
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at luxelectricalengineering@outlook.com.

Third Parties

We may share limited data with trusted third parties for the purposes of:

• Payment processing
• Email hosting or customer communication
• Professional services (accounting, legal, etc.)

All third parties are required to comply with data protection laws.

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date noted at the top.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: