Privacy Policy for LUX Electrical Engineering Ltd

Effective Date: 06/08/2025

At LUX Electrical Engineering Ltd, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are
LUX Electrical Engineering Ltd
Email: luxelectricalengineering@outlook.com
Phone: 07787621065
Company Number: 16626647

2. What Information We Collect
We may collect and process the following types of personal information:

Name, email address, phone number

Address or site location (for appointments or estimates)

Business name and contact details (for commercial clients)

Communication history (emails, messages, call logs)

Website usage data (IP address, browser type, page views — via tools like Google Analytics)

3. How We Use Your Information
We collect personal data only when necessary and use it to:

Respond to your enquiries and provide quotes

Carry out agreed electrical services

Send invoices, receipts, and updates

Improve our website and services

Comply with legal or regulatory obligations

We do not use your data for unsolicited marketing, and we never sell your personal information to third parties.

4. Legal Basis for Processing
Under GDPR, we process your personal data under the following lawful bases:

Contract – when providing a quote, service, or fulfilling a job you’ve requested

Consent – when you voluntarily provide information via our contact form or email

Legal Obligation – for invoicing, tax, or regulatory purposes

Legitimate Interests – to improve our services or respond to general enquiries

5. How We Store and Protect Your Data
We store data securely using password-protected systems and industry-standard safeguards. Only authorised personnel have access to your information.

We retain data only for as long as necessary to fulfil our contractual, legal, or customer service obligations.

6. Cookies and Website Usage
Our website may use cookies to:

Understand how visitors use our site

Improve website performance and functionality

By continuing to browse our site, you consent to our use of cookies. You can view full details in our Cookie Policy.

7. Your Rights Under GDPR
You have the right to:

Access the personal data we hold about you

Correct or update any inaccuracies

Request erasure of your data (where applicable)

Object to processing under certain conditions

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [Insert your contact email].

8. Third Parties
We may share limited data with trusted third parties for the purposes of:

Payment processing

Email hosting or customer communication

Professional services (accounting, legal, etc.)

All third parties are required to comply with data protection laws.

9. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website with the effective date noted at the top.

10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:

LUX Electrical Engineering Ltd
Email: luxelectricalengineering@outlook.com
Phone: 07787621065